post sales assistance
Can I combine in stock and pre-order items?
Of course! You can: create two distinct orders: one including items available in stock and the other including items in pre-order. The one including available items will be dispatched in accordance with our shipping times policy.
Can I amend my order?
Yes! It is possible to change the sizes of the items included in the order provided availability of the sizes within two weeks and prior to receiving the dispatch confirmation email.
To request it, contact the customer care directly: email@example.com
Be aware that modifications are not guaranteed, and it won’t be possible to change items included in the order.
Did the garment sustain damage while on the way to you or is otherwise unacceptable and want a refund?
Just email us at firstname.lastname@example.org with your order number and what happened. When the case and the issue is clear, we will email you a confirmation of the return request. After receiving it you can drop the re-packaged garment off at your local post office and send the tracking code as the receipt for reimbursement or wait until we simply receive it back. The refund should then arrive to the bank account used for the order within 2 weeks.
Be aware that due to the pre-order aspect of the shop, unfortunately an exchange is not possible.
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